Shop rules

Regulations of the retrohifi.pl online store

Defining, among others rules for concluding sales contracts through the store, containing the most important information about the seller, the store and the rights of the consumer.

CONTENTS

§ 1 Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Shopping in the Store

§ 5 Payments

§ 6 Order fulfillment

§ 7 Right to withdraw from the contract

§ 8 Exceptions to the right of withdrawal

§ 9 Complaints

§ 10 Personal data

§ 11 Reservations

Appendix No. 1: Model withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday, except for public holidays.

Account - a free function of the Store regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.

Consumer - Consumer within the meaning of the provisions of the Civil Code.

Buyer - any entity buying in the Store.

Regulations - these regulations.

Store - retrohifi.pl online store - run by the Seller at https://retrohifi.pl. Seller - RetroHiFi, an entrepreneur running a business under the name RetroHiFi, entered into the Central Register and Information on Economic Activity kept by the Minister of Development and Finance, NIP, REGON number,

E-mail address: kontakt@retrohifi.pl

§ 2 CONTACT WITH THE SELLER

E-mail address: kontakt@retrohifi.pl

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store, you need: A device with Internet access

A web browser that supports JavaScript and cookies

To place an order in the Store, in addition to the requirements set out in paragraph 1, an active email account is required.

§ 4 PURCHASES IN THE STORE

The prices of goods visible in the Store are total prices for the goods, including VAT.

The Seller points out that the total price of the order consists of the price for the goods and the costs of delivery of the goods indicated in the Store.

The goods selected for purchase should be added to the basket in the Store.

Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.

The order is placed at the moment of confirmation of its content and acceptance of the Regulations by the Buyer.

Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.

The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery

goods.

The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their own

data with each possible order.

§ 5 PAYMENTS

You can pay for your order:

By ordinary transfer to the Seller's bank account.

Through the payment platform:

  PayU

Cash on delivery, i.e. at the time of delivery of the goods to the Buyer.

If the Buyer chooses payment in advance for the order, payment must be made within 5 working days of placing the order.

The Seller informs that in the case of some payment methods, due to their specificity, payment for the order with this method is possible only immediately after placing the order.

§ 6 ORDER EXECUTION

The seller is obliged to deliver the goods without defects.

The order completion date is indicated in the Store.

If the Buyer has chosen to pay for the order in advance, the Seller will proceed with the order after it has been paid for.

In a situation where, as part of one order, the Buyer purchased goods with different delivery dates, the order will be processed within

the period appropriate for the goods with the longest period.

Goods purchased in the Store are delivered only within the territory of the Republic of Poland, depending on the delivery method

Buyer chose:

a. Via a courier company

§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the day:

In which the Consumer came into possession of the goods or in which a third party other than the carrier and indicated by the Consumer entered

possession of this commodity.

In which the Consumer came into possession of the last item or in which a third party other than the carrier and indicated by

Consumer, came into possession of the last thing in the case of a contract obliging to transfer ownership of many things that

are delivered separately.

In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller using the data provided in § 2

of the Regulations, about your decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or

information sent by post the electronic one).

The consumer may use the model withdrawal form placed at the end of the Regulations, but this is not the case

mandatory.

To keep the deadline to withdraw from the contract, it is enough for the Consumer to send information regarding the exercise of his right

withdraw from the contract before the expiry of the withdrawal period.

CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.

The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.

The seller may withhold the return of payment until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.

The Seller asks you to return the goods to the following address: immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.

The consumer bears the direct cost of returning the goods.

The consumer is only liable for a decrease in the value of the goods resulting from using it in a different way than it was necessary for

to determine the nature, characteristics and functioning of the goods.

If the goods, due to their nature, cannot be returned in the usual way by post, the Consumer will also have to bear

direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

In which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving

meeting its individual needs.

In which the subject of the service is an item that deteriorates quickly or has a short shelf life.

In which the subject of the service is an item delivered in a sealed package, which cannot be opened after opening the package

return for health protection or hygiene reasons if the packaging has been opened after delivery.

In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with

other things.

In which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package

packaging if the packaging has been opened after delivery.

For the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.

In which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.

For the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.

The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.

§ 9 COMPLAINTS

In the event of a defect in the goods, the buyer has the option to complain about the defective goods on the basis of the warranty or guarantee regulated in the Civil Code, provided that the guarantee has been granted.

Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

Submit a price reduction statement.

In the case of a significant defect - submit a statement of withdrawal from the contract.

c. Demand replacement of the item with a defect-free one.

d. Request removal of the defect.

The Seller asks you to submit complaints under the warranty to the postal or electronic address indicated in § 2 of the Regulations.

If it turns out that in order to consider the complaint, it is necessary to deliver the claimed goods to the Seller, the Buyer is obliged

to deliver the goods, in the case of the Consumer at the expense of the Seller, to the address

If an additional guarantee has been granted for the goods, information about it, as well as about its terms, is available in the product description in the Store.

Complaints regarding the operation of the Store should be sent to the following address

e-mail indicated in § 2 of the Regulations.

The complaint will be considered by the Seller within 14 days.

EXTRA-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS

In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use e.g. With:

a. Mediation conducted by the competent Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.

b. Assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which the application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.

c. Free assistance of the municipal or poviat consumer ombudsman.

d. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

1. The administrator of personal data provided by the Buyer when using the Store is the Seller.

2. The Buyer's personal data is processed on the basis of the contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

 

§ 11 RESERVATIONS

It is forbidden for the Buyer to provide illegal content.

Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. Agreement

is concluded on time and in order to fulfill the order.

Agreements concluded through the Store are concluded in Polish.

In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the registered office

Seller.

None of the provisions of these regulations exclude or in any way limit the rights of the Consumer arising from

the law.

 

Appendix No. 1 to the Regulations

Below is a model withdrawal form that the Consumer may, but does not have to, use:

TEMPLATE WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

e-mail address: kontakt@retrohifi.pl

- I ................................................ ......................... hereby inform about my withdrawal from the contract of sale of the following items: .............. ..................................................... ..................................................... ..................................................... ..................................................... ..................................................... ..................................................... ..................................................... ..................................................... ................................... ........ ..................................................... ..................................................... ..................................................... ..................................................... .....................

– Date of conclusion of the contract (*)/receipt (*) ................................... ..................................................... .................................... - Name and surname of the Consumer ............ ..................................................... ..................................................... ................... - Consumer's address ..................... ..................................................... ..................................................... ................... .................................. ..................................................... ..................................................... ................................................

..................................................... ......................................... Consumer's signature (only if the form is sent in paper version)

Date .....................................................

(*) Delete where not applicable.

 

 

 

Account Regulations

 

Account regulations in the retrohifi.pl store

CONTENTS

§ 1 Definitions

§ 2 Contact with the Seller § 3 Technical requirements

§ 4 Account

§ 5 Complaints

§ 6 Personal data

§ 7 Reservations

§ 1 DEFINITIONS

Account - a free function of the Store (service) regulated in these regulations, thanks to which the Buyer can set up his individual Account in the Store.

Buyer - any entity purchasing the Store.

Store - retrohifi.pl online store - run by the Seller at https://retrohifi.pl Seller - RetroHiFi, an entrepreneur conducting business activity under the name , entered into the Central Register and Information on Economic activity conducted by the Minister of Development and Finance, NIP, REGON number

§ 2 CONTACT WITH THE SELLER

E-mail addresskontakt@retrohifi.pl

§ 3 TECHNICAL REQUIREMENTS

  For the proper functioning and creation of an Account, you need an active e-mail account and a device with Internet access, with a web browser that supports cookies, with a web browser that supports JavaScript.

§ 4 ACCOUNT

Creating an Account is completely voluntary and depends on the will of the Buyer.

The account gives the Buyer additional possibilities, such as: viewing the history of orders placed by the Buyer in the Store, checking

order status or self-editing of the Buyer's data.

In order to set up an Account, you must complete the appropriate form in the Store.

At the time of setting up the Account, a contract for maintenance is concluded between the Buyer and the Seller for an indefinite period

Accounts on the terms set out in the Regulations.

The Buyer may resign from the Account at any time without incurring any costs.

In order to resign from the Account, you should send your resignation to the Seller to the e-mail address: kontakt@retrohifi.pl, which results in

will promptly delete the Account and terminate the agreement regarding the maintenance of the Account.

§ 5 COMPLAINTS

1. Complaints regarding the functioning of the Account should be sent to the e-mail address kontakt@retrohifi.pl.

 

2. The complaint will be considered by the Seller within 14 days.

EXTRA-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SUFFERING CLAIMS

3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others: with: a. Mediation conducted by the competent Voivodeship Inspectorate of Trade Inspection, to which you should apply for

mediation. As a rule, the procedure is free of charge. The list of Inspectorates can be found here:

https://www.uokik.gov.pl/wazne_adresy.php#faq595.

b. Assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Inspection

Handlowa, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is

free. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596. c. The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

The administrator of personal data provided by the Buyer when using the Store is the Seller.

The Buyer's personal data is processed on the basis of the contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

 

§ 7 RESERVATIONS

It is forbidden for the Buyer to provide illegal content.

The agreement regarding the maintenance of the Account is concluded in Polish.

In the event of important reasons referred to in par. 4, the Seller has the right to change these Account Regulations.

Important reasons referred to in sec. 3 are:

the need to adapt the Store to the provisions of law applicable to the operation of the Store

improving the security of the service provided

changing the functionality of the Account requiring modification of the Account regulations.

The Buyer will be informed about the planned change of the Account regulations at least 7 days before the change comes into force via an e-mail sent to the address assigned to the Account.

If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller's e-mail address - kontakt@retrohifi.pl, which will result in the termination of the Account maintenance agreement upon the entry into force of the planned change or earlier if the Buyer so requests.

If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to the termination of the contract in the future.

In the event of a possible dispute with the Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

None of the provisions of these regulations exclude or limit in any way the rights of the Consumer under the law.